Overview
Envoy uses webhooks to notify your application when an event happens. Webhooks are particularly useful for asynchronous events like when a user signs in, an invite is sent, or a block rule is triggered. You can listen for events on your Envoy account so your integration can automatically trigger actions.
Related guides:
Resources
- Entries - a visit by a person to a location. Learn about entries.
- Invites - invitations to a person or a group of people to visit a location. Learn about invites.
- Blocklists - rules that prevent unwanted people from visiting a location. Learn about blocklists.
Events Types
| Resource | Topic | Description |
|---|---|---|
| Visitors | entry_sign_in | Whenever a visitor signs in. |
| Visitors | entry_sign_out | Whenever a visitor signs out. |
| Visitors | entry_blacklist_review | Whenever a visitor has matched a blocklist rule and requires approval by an admin. |
| Visitors | entry_blacklist_deny | Whenever a visitor has been denied entry by a blocklist rule. |
| Visitors | invite_created | Whenever an invite is created. |
| Visitors | invite_updated | Whenever an invite is updated. |
| Visitors | invite_removed | Whenever an invite is deleted. |
| Visitors | upcoming_visit | Whenever there is an upcoming visit. |
| Visitors | qr_code_sent | Whenever the visitor receives their invitee QR code email. |
| Workplace | employee_invite_created | Whenever an employee invite is created. |
| Workplace | employee_invite_updated | Whenever an employee invite is updated. |
| Workplace | employee_upcoming_visit | One hour in advance of whenever an employee is scheduled to come on-site. |
| Workplace | employee_entry_sign_in | Whenever an employee signs in. |
| Workplace | employee_entry_sign_out | Whenever an employee signs out. |
| Workplace | employee_entry_blacklist_review | Whenever an employee has matched a blocklist rule and requires approval by an admin. |
| Workplace | employee_entry_blacklist_deny | Whenever an employee has been denied entry by a blocklist rule. |
| Workplace | location_capacity_updated | Whenever a location capacity has been updated. |
| Workplace | desk_sign_in | Whenever a desk is reserved and assigned. This feature is currently in beta and may not be available on your account. |
| Workplace | ticket_created | When a workplace issue is created via Envoy Mobile. This feature is currently in beta and may not be available on your account. |
Event Payloads
{
"event": "entry_sign_in",
"meta": {
"location": {
"id": "94082",
"type": "locations",
"attributes": {
"name": "HQ",
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
"address-line-one": "410 Townsend St",
"address-line-two": "4th Floor",
"city": "San Francisco",
"state": "CA",
"country": "US",
"zip": "94107",
"longitude": -121.8930982,
"latitude": 37.351796,
"created-at": "2019-12-09T05:05:31.609Z"
},
"relationships": {
"company": {
"data": {
"id": "75254",
"type": "companies"
}
}
}
},
"company": {
"id": "75254",
"type": "companies",
"attributes": {
"name": "Envoy",
"plan-intent": "enterprise",
"buy-intent": false,
"active": true,
"created-at": "2019-12-09T05:05:31.564Z"
}
}
},
"payload": {
"id": "80078985",
"type": "entries",
"attributes": {
"agreements-status": "not_applicable",
"full-name": "John Doe",
"email": "[email protected]",
"host": null,
"host-email": null,
"private-notes": null,
"signed-in-at": "2020-08-31 22:09:50 UTC",
"device-session-uuid": "f27c022b-9c7a-41b4-90d6-992a753a5eb7",
"signed-in-via": "iPad",
"signed-in-by": null,
"signed-out-via": null,
"signed-out-by": null,
"thumbnails": {
"large": null,
"original": null,
"small": null
},
"flow-name": "Visitor",
"original-nda-sign-date": null,
"group-name": null,
"id-check-status": "",
"is-delivery": false,
"agreement-refused": false,
"pov-key": "Purpose of visit",
"user-data": [
{
"field": "Your Full Name",
"value": "John Doe"
},
{
"field": "Purpose of visit",
"value": "Visitor"
},
{
"field": "Your Email Address",
"value": "[email protected]"
}
],
"sms-status": "not_sent",
"approval-status": {
"status": "approved",
"auto-approved": false,
"report": [
{
"result": "pass",
"source": "blacklist",
"messages": {
"failure": {
"text": "Someone will be with you shortly.",
"header": "Please wait here while we review your responses."
}
},
"blacklistReportUUID": "dbb84289-99e2-49ca-ba78-3a866e538003"
},
{
"reason": "",
"result": "pass",
"source": "capacity-screening",
"messages": {
"failure": {
"text": "Someone will be with you shortly.",
"header": "Please wait here while we review your responses."
}
}
}
],
"reviewer-id": null,
"reviewer-name": null,
"review-note": null,
"reviewed-at": null
},
"push-status": "not_sent",
"email-status": "not_sent"
},
"relationships": {
"location": {
"data": {
"type": "locations",
"id": "94082"
}
},
"visitor-entrance": {
"data": {
"type": "visitor_entrances",
"id": "1192"
}
},
"device": {
"data": {
"type": "devices",
"id": "120326"
}
},
"flow": {
"data": {
"type": "flows",
"id": "127825"
}
},
"previous-entries": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/80078985/previous-entries"
}
},
"platform-jobs": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/80078985/platform-jobs"
}
}
}
}
}
{
"event": "entry_sign_out",
"meta": {
"location": {
"id": "94082",
"type": "locations",
"attributes": {
"name": "HQ",
"company-name-override": null,
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
"address-line-one": "410 Townsend St",
"address-line-two": "4th Floor",
"city": "San Francisco",
"state": "CA",
"country": "US",
"zip": "94107",
"longitude": -122.39766898461579,
"latitude": 37.77531414459182,
"created-at": "2021-03-25T17:26:00.851Z"
},
"relationships": {
"company": {
"data": {
"id": "97338",
"type": "companies"
}
}
}
},
"company": {
"id": "97338",
"type": "companies",
"attributes": {
"name": "Envoy",
"plan-intent": "premium",
"buy-intent": false,
"active": true,
"created-at": "2021-03-25T17:26:00.842Z"
}
}
},
"payload": {
"id": "92589729",
"type": "entries",
"attributes": {
"agreements-status": "not_signed",
"full-name": "Meg A. Byte",
"email": "[email protected]",
"employee-screening-flow": false,
"host": null,
"host-email": null,
"private-notes": null,
"signed-in-at": "2021-04-05 21:15:00 UTC",
"device-session-uuid": null,
"signed-in-via": "Dashboard",
"signed-in-by": "Reese Eptionist",
"signed-out-via": "Dashboard",
"signed-out-by": "Reese Eptionist",
"signed-out-at": "2021-04-05 22:11:25 UTC",
"thumbnails": {
"large": null,
"original": null,
"small": null
},
"flow-name": "Visitor",
"original-nda-sign-date": null,
"group-name": null,
"id-check-status": "",
"is-delivery": false,
"agreement-refused": false,
"locality": {
"place-id": ""
},
"pov-key": "Purpose of visit",
"user-data": [
{
"field": "Your Full Name",
"value": "Meg A. Byte"
},
{
"field": "Your Email Address",
"value": "[email protected]"
},
{
"field": "Purpose of visit",
"value": "Visitor"
}
],
"sms-status": "not_sent",
"approval-status": null,
"push-status": "not_sent",
"email-status": "not_sent"
},
"relationships": {
"location": {
"data": {
"type": "locations",
"id": "94082"
}
},
"flow": {
"data": {
"type": "flows",
"id": "257904"
}
},
"recurring-entry": {
"data": {
"type": "entries",
"id": "92589477"
}
},
"previous-entries": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92589729/previous-entries"
}
},
"platform-jobs": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92589729/platform-jobs"
}
},
"agreeable-ndas": {
"data": [
{
"type": "agreeable-ndas",
"id": "48205135"
}
]
}
}
}
}
{
"event": "entry_blacklist_review",
"meta": {
"location": {
"id": "126164",
"type": "locations",
"attributes": {
"name": "HQ",
"company-name-override": null,
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
"address-line-one": "1200 Industrial Ave",
"address-line-two": null,
"city": "Long Beach",
"state": "CA",
"country": "US",
"zip": "90803",
"longitude": -118.1844057,
"latitude": 33.7540739,
"created-at": "2021-03-25T17:26:00.851Z"
},
"relationships": {
"company": {
"data": {
"id": "97338",
"type": "companies"
}
}
}
},
"company": {
"id": "97338",
"type": "companies",
"attributes": {
"name": "Stark Industries",
"plan-intent": "enterprise",
"buy-intent": false,
"active": true,
"created-at": "2021-03-25T17:26:00.842Z"
}
}
},
"payload": {
"id": "92663715",
"type": "entries",
"attributes": {
"agreements-status": "not_applicable",
"full-name": "Justin Hammer",
"email": null,
"employee-screening-flow": false,
"host": null,
"host-email": null,
"private-notes": null,
"signed-in-at": "2021-04-06 17:45:00 UTC",
"device-session-uuid": null,
"signed-in-via": "Dashboard",
"signed-in-by": "F.R.I.D.A.Y.",
"signed-out-via": null,
"signed-out-by": null,
"thumbnails": {
"large": null,
"original": null,
"small": null
},
"flow-name": "Visitor",
"original-nda-sign-date": null,
"group-name": null,
"id-check-status": "",
"is-delivery": false,
"agreement-refused": false,
"locality": {
"place-id": ""
},
"pov-key": "Purpose of visit",
"user-data": [
{
"field": "Your Full Name",
"value": "Justin Hammer"
},
{
"field": "Purpose of visit",
"value": "Visitor"
}
],
"sms-status": "not_sent",
"approval-status": {
"status": "review",
"auto-approved": false,
"report": [
{
"result": "fail",
"source": "blacklist",
"messages": {
"failure": {
"text": "Someone will be with you shortly.",
"header": "Please wait here while we review your responses."
}
},
"blacklistReason": "",
"blacklistKeyword": "",
"blacklistFilterId": "",
"blacklistFilterKey": "",
"blacklistMatchedKey": "",
"blacklistReportUUID": "1c031e6b-513d-416b-8d5c-00de8ab81464",
"blacklistFilterAddedBy": "",
"blacklistFilterCreatedAt": ""
}
],
"reviewer-id": null,
"reviewer-name": null,
"review-note": null,
"reviewed-at": null
},
"failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
"custom-deny-markdown": "",
"push-status": "not_sent",
"email-status": "not_sent"
},
"relationships": {
"location": {
"data": {
"type": "locations",
"id": "126164"
}
},
"flow": {
"data": {
"type": "flows",
"id": "257904"
}
},
"previous-entries": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92663715/previous-entries"
}
},
"platform-jobs": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92663715/platform-jobs"
}
}
}
}
}
{
"event": "entry_blacklist_deny",
"meta": {
"location": {
"id": "126164",
"type": "locations",
"attributes": {
"name": "HQ",
"company-name-override": null,
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
"address-line-one": "1200 Industrial Ave",
"address-line-two": null,
"city": "Long Beach",
"state": "CA",
"country": "US",
"zip": "90803",
"longitude": -118.1844057,
"latitude": 33.7540739,
"created-at": "2021-03-25T17:26:00.851Z"
},
"relationships": {
"company": {
"data": {
"id": "97338",
"type": "companies"
}
}
}
},
"company": {
"id": "97338",
"type": "companies",
"attributes": {
"name": "Stark Industries",
"plan-intent": "enterprise",
"buy-intent": false,
"active": true,
"created-at": "2021-03-25T17:26:00.842Z"
}
}
},
"payload": {
"id": "92663715",
"type": "entries",
"attributes": {
"agreements-status": "not_signed",
"full-name": "Justin Hammer",
"email": null,
"employee-screening-flow": false,
"host": null,
"host-email": null,
"private-notes": null,
"signed-in-at": "2021-04-06 17:45:00 UTC",
"device-session-uuid": null,
"signed-in-via": "Dashboard",
"signed-in-by": "F.R.I.D.A.Y.",
"signed-out-via": null,
"signed-out-by": null,
"thumbnails": {
"large": null,
"original": null,
"small": null
},
"flow-name": "Visitor",
"original-nda-sign-date": null,
"group-name": null,
"id-check-status": "",
"is-delivery": false,
"agreement-refused": false,
"locality": {
"place-id": ""
},
"pov-key": "Purpose of visit",
"user-data": [
{
"field": "Your Full Name",
"value": "Justin Hammer"
},
{
"field": "Purpose of visit",
"value": "Visitor"
}
],
"sms-status": "not_sent",
"approval-status": {
"status": "denied",
"auto-approved": false,
"report": [
{
"result": "fail",
"source": "blacklist",
"messages": {
"failure": {
"text": "Someone will be with you shortly.",
"header": "Please wait here while we review your responses."
}
},
"blacklistReason": "",
"blacklistKeyword": "",
"blacklistFilterId": "",
"blacklistFilterKey": "",
"blacklistMatchedKey": "",
"blacklistReportUUID": "1c031e6b-513d-416b-8d5c-00de8ab81464",
"blacklistFilterAddedBy": "",
"blacklistFilterCreatedAt": ""
}
],
"reviewer-id": 1385008,
"reviewer-name": "Happy Hogan",
"review-note": null,
"reviewed-at": "2021-04-06T18:50:19.029081Z"
},
"failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
"custom-deny-markdown": "",
"push-status": "not_sent",
"email-status": "not_sent"
},
"relationships": {
"location": {
"data": {
"type": "locations",
"id": "126164"
}
},
"flow": {
"data": {
"type": "flows",
"id": "257904"
}
},
"previous-entries": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92663715/previous-entries"
}
},
"platform-jobs": {
"links": {
"related": "https://app.envoy.com/api/v3/entries/92663715/platform-jobs"
}
},
"agreeable-ndas": {
"data": [
{
"type": "agreeable-ndas",
"id": "48244025"
}
]
}
}
}
}
{
"event": "invite_created",
"meta": {
"location": {
"id": "126164",
"type": "locations",
"attributes": {
"name": "HQ",
"company-name-override": null,
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
"address-line-one": "1200 Industrial Ave",
"address-line-two": null,
"city": "Long Beach",
"state": "CA",
"country": "US",
"zip": "90803",
"longitude": -118.1844057,
"latitude": 33.7540739,
"created-at": "2021-03-25T17:26:00.851Z"
},
"relationships": {
"company": {
"data": {
"id": "97338",
"type": "companies"
}
}
}
},
"company": {
"id": "97338",
"type": "companies",
"attributes": {
"name": "Stark Industries",
"plan-intent": "enterprise",
"buy-intent": false,
"active": true,
"created-at": "2021-03-25T17:26:00.842Z"
}
}
},
"payload": {
"id": "15145380",
"type": "invites",
"attributes": {
"agreements-status": "pending",
"employee-screening-flow": false,
"full-name": "Tony Stark",
"email": "[email protected]",
"inviter-name": "F.R.I.D.A.Y.",
"inviter-email": "[email protected]",
"expected-arrival-time": "2022-04-06T20:00:00Z",
"private-notes": null,
"arrived": false,
"been-here-before": false,
"flow-name": "Visitor",
"flow-id": 257904,
"user-data": [
{
"field": "Your Email Address",
"value": "[email protected]"
},
{
"field": "Host",
"value": "Pepper Potts"
},
{
"field": "Your Full Name",
"value": "Tony Stark"
},
{
"field": "Purpose of visit",
"value": "Visitor"
}
],
"additional-guests": 0,
"guest-updated-at": null,
"nda": null,
"nda-available": true,
"original-nda-sign-date": null,
"secret-token": "ebbb935c24e53f73e49c",
"edit-token": "4Es67rtV4kamvJGZNqPZpRpi",
"group-name": null,
"photo-url": null,
"qr-code": "https://envoyuserentries.s3.amazonaws.com/invites/15145380/qr-code-original-88895/ebbb935c24e53f73e49c-invite-qr-code20210406-11-1ilfrd4.png?1617738423",
"qr-code-sent-at": null,
"preregistration-complete": false,
"reminder-sent-at": null,
"approval-status": null
},
"relationships": {
"entry": {
"data": null
},
"location": {
"data": {
"id": "126164",
"type": "locations"
}
},
"flow": {
"data": {
"type": "flows",
"id": "257904"
}
},
"employee": {
"data": {
"type": "employees",
"id": "35620904"
}
},
"creator": {
"data": {
"type": "users",
"id": "1385008"
}
},
"recurring-invite": {
"data": {
"type": "recurring-invites",
"id": "97098"
}
},
"platform-jobs": {
"links": {
"related": "https://web.envoy.com/api/v3/invites/15145380/platform-jobs"
}
}
}
}
}
{
"event": "invite_updated",
"meta": {
"location": {
"id": "126164",
"type": "locations",
"attributes": {
"name": "HQ",
"time-zone": "America/Los_Angeles",
"timezone": "America/Los_Angeles",
"locale": "en",
"address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
"address-line-one": "410 Townsend St",
"address-line-two": "4th Floor",
"city": "San Francisco",
"state": "CA",
"country": "US",
"zip": "94107",
"longitude": -122.39766898461579,
"latitude": 37.77531414459182,
"created-at": "2019-12-09T05:05:31.609Z"
},
"relationships": {
"company": {
"data": {
"id": "97338",
"type": "companies"
}
}
}
},
"company": {
"id": "97338",
"type": "companies",
"attributes": {
"name": "Envoy",
"plan-intent": "enterprise",
"buy-intent": false,
"active": true,
"created-at": "2021-03-25T17:26:00.842Z"
}
}
},
"payload": {
"id": "15099967",
"type": "invites",
"attributes": {
"agreements-status": "pending",
"employee-screening-flow": false,
"full-name": "Meg A. Byte",
"email": "[email protected]",
"inviter-name": "Reese Eptionist",
"inviter-email": "[email protected]",
"expected-arrival-time": "2021-04-06T16:00:00Z",
"private-notes": "These are some notes",
"arrived": false,
"been-here-before": true,
"flow-name": "Visitor",
"flow-id": 257904,
"user-data": [
{
"field": "Your Email Address",
"value": ""
},
{
"field": "Host",
"value": "Bill Lumbergh"
},
{
"field": "Your Full Name",
"value": ""
},
{
"field": "Purpose of visit",
"value": "Visitor"
}
],
"additional-guests": 0,
"guest-updated-at": null,
"nda": null,
"nda-available": true,
"original-nda-sign-date": null,
"secret-token": "f6866a02fb66f8becc52",
"edit-token": "ALdwdNeDcibJKQfaMxjiWeSP",
"group-name": null,
"photo-url": null,
"qr-code": "https://envoyuserentries.s3.amazonaws.com/invites/15099967/qr-code-original-e41e6/f6866a02fb66f8becc52-invite-qr-code20210405-15-1w9whzo.png?1617657629",
"qr-code-sent-at": null,
"preregistration-complete": false,
"reminder-sent-at": "2021-04-05T21:20:30Z",
"approval-status": null,
"locality": {
"place-id": ""
}
},
"relationships": {
"entry": {
"data": null
},
"location": {
"data": {
"id": "126164",
"type": "locations"
}
},
"flow": {
"data": {
"type": "flows",
"id": "257904"
}
},
"employee": {
"data": {
"type": "employees",
"id": "35620904"
}
},
"creator": {
"data": {
"type": "users",
"id": "1385008"
}
},
"platform-jobs": {
"links": {
"related": "https://web.envoy.com/api/v3/invites/15099967/platform-jobs"
}
}
}
}
}
{
"event": "invite_removed",
"meta": {
"location": {
"id": "126164",
"type": "locations",
"attributes": {
"name": "HQ",
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},
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"failure-message-markdown": "# Not approved to work in the office\n\nWe’re sorry, but you won’t be allowed into the office. Please try again tomorrow."
},
"relationships": {
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},
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},
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},
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}
},
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}
},
"visitor-entrance": {
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}
}
}
}
}
{
"event": "employee_entry_sign_out",
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}
}
},
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},
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{
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{
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],
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},
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},
"relationships": {
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},
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},
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},
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},
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}
},
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}
}
}
}
}
{
"event": "employee_entry_blacklist_review",
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},
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}
}
},
"payload": {
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},
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},
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{
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],
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},
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}
],
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},
"failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
"custom-deny-markdown": "",
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},
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},
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},
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},
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}
}
}
}
{
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},
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}
}
},
"payload": {
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},
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},
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{
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}
},
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}
],
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},
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},
"relationships": {
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},
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},
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},
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},
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]
}
}
}
}
{
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},
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}
},
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{
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{
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}
],
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},
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},
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}
},
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}
},
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},
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}
},
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}
}
}
}
}
{
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},
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}
}
},
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}
}
},
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},
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},
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}
},
"company": {
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}
}
}
}
}
{
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}
}
},
"payload": {
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"entry_id": 92844655,
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},
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},
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},
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"user_full_name": "Natalie Rushman",
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}
}
{
"event": "ticket_created",
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},
"relationships": {
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}
}
},
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}
}
},
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},
"attributes": {
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"description": "My laptop is broken",
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"updated-at": "2020-11-26T00:19:26.771Z"
},
"relationships": {
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},
"data": {
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}
},
"location": {
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"related": "/api/v3/tickets/175/location"
},
"data": {
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}
},
"ticket-attachments": {
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},
"data": []
}
}
}
}