Overview

Envoy uses webhooks to notify your application when an event happens. Webhooks are particularly useful for asynchronous events like when a user signs in, an invite is sent, or a block rule is triggered. You can listen for events on your Envoy account so your integration can automatically trigger actions.

Related guides:

Resources

Events Types

ResourceTopicDescription
Visitorsentry_sign_inWhenever a visitor signs in.
Visitorsentry_sign_out Whenever a visitor signs out.
Visitorsentry_blacklist_reviewWhenever a visitor has matched a blocklist rule and requires approval by an admin.
Visitorsentry_blacklist_denyWhenever a visitor has been denied entry by a blocklist rule.
Visitorsinvite_createdWhenever an invite is created.
Visitorsinvite_updatedWhenever an invite is updated.
Visitorsinvite_removedWhenever an invite is deleted.
Visitorsupcoming_visitWhenever there is an upcoming visit.
Visitorsqr_code_sentWhenever the visitor receives their invitee QR code email.
Protectemployee_invite_createdWhenever an employee invite is created.
Protectemployee_invite_updatedWhenever an employee invite is updated.
Protectemployee_upcoming_visit24 hours in advance of whenever an employee is scheduled to come on-site.
Protectemployee_entry_sign_inWhenever an employee signs in.
Protectemployee_entry_sign_outWhenever an employee signs out.
Protectemployee_entry_blacklist_reviewWhenever an employee has matched a blocklist rule and requires approval by an admin.
Protectemployee_entry_blacklist_denyWhenever an employee has been denied entry by a blocklist rule.
Protectlocation_capacity_updatedWhenever a location capacity has been updated.
Protectdesk_sign_inWhenever a desk is reserved and assigned. This feature is currently in beta and may not be available on your account.
Protectticket_createdWhen a workplace issue is created via Envoy Mobile. This feature is currently in beta and may not be available on your account.

Event Payloads

{
  "event": "entry_sign_in",
  "meta": {
    "location": {
      "id": "94082",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
        "address-line-one": "410 Townsend St",
        "address-line-two": "4th Floor",
        "city": "San Francisco",
        "state": "CA",
        "country": "US",
        "zip": "94107",
        "longitude": -121.8930982,
        "latitude": 37.351796,
        "created-at": "2019-12-09T05:05:31.609Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "75254",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "75254",
      "type": "companies",
      "attributes": {
        "name": "Envoy",
        "plan-intent": "enterprise",
        "buy-intent": false,
        "active": true,
        "created-at": "2019-12-09T05:05:31.564Z"
      }
    }
  },
  "payload": {
    "id": "80078985",
    "type": "entries",
    "attributes": {
      "agreements-status": "not_applicable",
      "full-name": "John Doe",
      "email": "[email protected]",
      "host": null,
      "host-email": null,
      "private-notes": null,
      "signed-in-at": "2020-08-31 22:09:50 UTC",
      "device-session-uuid": "f27c022b-9c7a-41b4-90d6-992a753a5eb7",
      "signed-in-via": "iPad",
      "signed-in-by": null,
      "signed-out-via": null,
      "signed-out-by": null,
      "thumbnails": {
        "large": null,
        "original": null,
        "small": null
      },
      "flow-name": "Visitor",
      "original-nda-sign-date": null,
      "group-name": null,
      "id-check-status": "",
      "is-delivery": false,
      "agreement-refused": false,
      "pov-key": "Purpose of visit",
      "user-data": [
        {
          "field": "Your Full Name",
          "value": "John Doe"
        },
        {
          "field": "Purpose of visit",
          "value": "Visitor"
        },
        {
          "field": "Your Email Address",
          "value": "[email protected]"
        }
      ],
      "sms-status": "not_sent",
      "approval-status": {
        "status": "approved",
        "auto-approved": false,
        "report": [
          {
            "result": "pass",
            "source": "blacklist",
            "messages": {
              "failure": {
                "text": "Someone will be with you shortly.",
                "header": "Please wait here while we review your responses."
              }
            },
            "blacklistReportUUID": "dbb84289-99e2-49ca-ba78-3a866e538003"
          },
          {
            "reason": "",
            "result": "pass",
            "source": "capacity-screening",
            "messages": {
              "failure": {
                "text": "Someone will be with you shortly.",
                "header": "Please wait here while we review your responses."
              }
            }
          }
        ],
        "reviewer-id": null,
        "reviewer-name": null,
        "review-note": null,
        "reviewed-at": null
      },
      "push-status": "not_sent",
      "email-status": "not_sent"
    },
    "relationships": {
      "location": {
        "data": {
          "type": "locations",
          "id": "94082"
        }
      },
      "visitor-entrance": {
        "data": {
          "type": "visitor_entrances",
          "id": "1192"
        }
      },
      "device": {
        "data": {
          "type": "devices",
          "id": "120326"
        }
      },
      "flow": {
        "data": {
          "type": "flows",
          "id": "127825"
        }
      },
      "previous-entries": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/80078985/previous-entries"
        }
      },
      "platform-jobs": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/80078985/platform-jobs"
        }
      }
    }
  }
}
{
  "event": "entry_sign_out",
  "meta": {
    "location": {
      "id": "94082",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "company-name-override": null,
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
        "address-line-one": "410 Townsend St",
        "address-line-two": "4th Floor",
        "city": "San Francisco",
        "state": "CA",
        "country": "US",
        "zip": "94107",
        "longitude": -122.39766898461579,
        "latitude": 37.77531414459182,
        "created-at": "2021-03-25T17:26:00.851Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "97338",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "97338",
      "type": "companies",
      "attributes": {
        "name": "Envoy",
        "plan-intent": "premium",
        "buy-intent": false,
        "active": true,
        "created-at": "2021-03-25T17:26:00.842Z"
      }
    }
  },
  "payload": {
    "id": "92589729",
    "type": "entries",
    "attributes": {
      "agreements-status": "not_signed",
      "full-name": "Meg A. Byte",
      "email": "[email protected]",
      "employee-screening-flow": false,
      "host": null,
      "host-email": null,
      "private-notes": null,
      "signed-in-at": "2021-04-05 21:15:00 UTC",
      "device-session-uuid": null,
      "signed-in-via": "Dashboard",
      "signed-in-by": "Reese Eptionist",
      "signed-out-via": "Dashboard",
      "signed-out-by": "Reese Eptionist",
      "signed-out-at": "2021-04-05 22:11:25 UTC",
      "thumbnails": {
        "large": null,
        "original": null,
        "small": null
      },
      "flow-name": "Visitor",
      "original-nda-sign-date": null,
      "group-name": null,
      "id-check-status": "",
      "is-delivery": false,
      "agreement-refused": false,
      "locality": {
        "place-id": ""
      },
      "pov-key": "Purpose of visit",
      "user-data": [
        {
          "field": "Your Full Name",
          "value": "Meg A. Byte"
        },
        {
          "field": "Your Email Address",
          "value": "[email protected]"
        },
        {
          "field": "Purpose of visit",
          "value": "Visitor"
        }
      ],
      "sms-status": "not_sent",
      "approval-status": null,
      "push-status": "not_sent",
      "email-status": "not_sent"
    },
    "relationships": {
      "location": {
        "data": {
          "type": "locations",
          "id": "94082"
        }
      },
      "flow": {
        "data": {
          "type": "flows",
          "id": "257904"
        }
      },
      "recurring-entry": {
        "data": {
          "type": "entries",
          "id": "92589477"
        }
      },
      "previous-entries": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92589729/previous-entries"
        }
      },
      "platform-jobs": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92589729/platform-jobs"
        }
      },
      "agreeable-ndas": {
        "data": [
          {
            "type": "agreeable-ndas",
            "id": "48205135"
          }
        ]
      }
    }
  }
}
{
  "event": "entry_blacklist_review",
  "meta": {
    "location": {
      "id": "126164",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "company-name-override": null,
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
        "address-line-one": "1200 Industrial Ave",
        "address-line-two": null,
        "city": "Long Beach",
        "state": "CA",
        "country": "US",
        "zip": "90803",
        "longitude": -118.1844057,
        "latitude": 33.7540739,
        "created-at": "2021-03-25T17:26:00.851Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "97338",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "97338",
      "type": "companies",
      "attributes": {
        "name": "Stark Industries",
        "plan-intent": "enterprise",
        "buy-intent": false,
        "active": true,
        "created-at": "2021-03-25T17:26:00.842Z"
      }
    }
  },
  "payload": {
    "id": "92663715",
    "type": "entries",
    "attributes": {
      "agreements-status": "not_applicable",
      "full-name": "Justin Hammer",
      "email": null,
      "employee-screening-flow": false,
      "host": null,
      "host-email": null,
      "private-notes": null,
      "signed-in-at": "2021-04-06 17:45:00 UTC",
      "device-session-uuid": null,
      "signed-in-via": "Dashboard",
      "signed-in-by": "F.R.I.D.A.Y.",
      "signed-out-via": null,
      "signed-out-by": null,
      "thumbnails": {
        "large": null,
        "original": null,
        "small": null
      },
      "flow-name": "Visitor",
      "original-nda-sign-date": null,
      "group-name": null,
      "id-check-status": "",
      "is-delivery": false,
      "agreement-refused": false,
      "locality": {
        "place-id": ""
      },
      "pov-key": "Purpose of visit",
      "user-data": [
        {
          "field": "Your Full Name",
          "value": "Justin Hammer"
        },
        {
          "field": "Purpose of visit",
          "value": "Visitor"
        }
      ],
      "sms-status": "not_sent",
      "approval-status": {
        "status": "review",
        "auto-approved": false,
        "report": [
          {
            "result": "fail",
            "source": "blacklist",
            "messages": {
              "failure": {
                "text": "Someone will be with you shortly.",
                "header": "Please wait here while we review your responses."
              }
            },
            "blacklistReason": "",
            "blacklistKeyword": "",
            "blacklistFilterId": "",
            "blacklistFilterKey": "",
            "blacklistMatchedKey": "",
            "blacklistReportUUID": "1c031e6b-513d-416b-8d5c-00de8ab81464",
            "blacklistFilterAddedBy": "",
            "blacklistFilterCreatedAt": ""
          }
        ],
        "reviewer-id": null,
        "reviewer-name": null,
        "review-note": null,
        "reviewed-at": null
      },
      "failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
      "custom-deny-markdown": "",
      "push-status": "not_sent",
      "email-status": "not_sent"
    },
    "relationships": {
      "location": {
        "data": {
          "type": "locations",
          "id": "126164"
        }
      },
      "flow": {
        "data": {
          "type": "flows",
          "id": "257904"
        }
      },
      "previous-entries": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92663715/previous-entries"
        }
      },
      "platform-jobs": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92663715/platform-jobs"
        }
      }
    }
  }
}
{
  "event": "entry_blacklist_deny",
  "meta": {
    "location": {
      "id": "126164",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "company-name-override": null,
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
        "address-line-one": "1200 Industrial Ave",
        "address-line-two": null,
        "city": "Long Beach",
        "state": "CA",
        "country": "US",
        "zip": "90803",
        "longitude": -118.1844057,
        "latitude": 33.7540739,
        "created-at": "2021-03-25T17:26:00.851Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "97338",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "97338",
      "type": "companies",
      "attributes": {
        "name": "Stark Industries",
        "plan-intent": "enterprise",
        "buy-intent": false,
        "active": true,
        "created-at": "2021-03-25T17:26:00.842Z"
      }
    }
  },
  "payload": {
    "id": "92663715",
    "type": "entries",
    "attributes": {
      "agreements-status": "not_signed",
      "full-name": "Justin Hammer",
      "email": null,
      "employee-screening-flow": false,
      "host": null,
      "host-email": null,
      "private-notes": null,
      "signed-in-at": "2021-04-06 17:45:00 UTC",
      "device-session-uuid": null,
      "signed-in-via": "Dashboard",
      "signed-in-by": "F.R.I.D.A.Y.",
      "signed-out-via": null,
      "signed-out-by": null,
      "thumbnails": {
        "large": null,
        "original": null,
        "small": null
      },
      "flow-name": "Visitor",
      "original-nda-sign-date": null,
      "group-name": null,
      "id-check-status": "",
      "is-delivery": false,
      "agreement-refused": false,
      "locality": {
        "place-id": ""
      },
      "pov-key": "Purpose of visit",
      "user-data": [
        {
          "field": "Your Full Name",
          "value": "Justin Hammer"
        },
        {
          "field": "Purpose of visit",
          "value": "Visitor"
        }
      ],
      "sms-status": "not_sent",
      "approval-status": {
        "status": "denied",
        "auto-approved": false,
        "report": [
          {
            "result": "fail",
            "source": "blacklist",
            "messages": {
              "failure": {
                "text": "Someone will be with you shortly.",
                "header": "Please wait here while we review your responses."
              }
            },
            "blacklistReason": "",
            "blacklistKeyword": "",
            "blacklistFilterId": "",
            "blacklistFilterKey": "",
            "blacklistMatchedKey": "",
            "blacklistReportUUID": "1c031e6b-513d-416b-8d5c-00de8ab81464",
            "blacklistFilterAddedBy": "",
            "blacklistFilterCreatedAt": ""
          }
        ],
        "reviewer-id": 1385008,
        "reviewer-name": "Happy Hogan",
        "review-note": null,
        "reviewed-at": "2021-04-06T18:50:19.029081Z"
      },
      "failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
      "custom-deny-markdown": "",
      "push-status": "not_sent",
      "email-status": "not_sent"
    },
    "relationships": {
      "location": {
        "data": {
          "type": "locations",
          "id": "126164"
        }
      },
      "flow": {
        "data": {
          "type": "flows",
          "id": "257904"
        }
      },
      "previous-entries": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92663715/previous-entries"
        }
      },
      "platform-jobs": {
        "links": {
          "related": "https://app.envoy.com/api/v3/entries/92663715/platform-jobs"
        }
      },
      "agreeable-ndas": {
        "data": [
          {
            "type": "agreeable-ndas",
            "id": "48244025"
          }
        ]
      }
    }
  }
}
{
  "event": "invite_created",
  "meta": {
    "location": {
      "id": "126164",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "company-name-override": null,
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
        "address-line-one": "1200 Industrial Ave",
        "address-line-two": null,
        "city": "Long Beach",
        "state": "CA",
        "country": "US",
        "zip": "90803",
        "longitude": -118.1844057,
        "latitude": 33.7540739,
        "created-at": "2021-03-25T17:26:00.851Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "97338",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "97338",
      "type": "companies",
      "attributes": {
        "name": "Stark Industries",
        "plan-intent": "enterprise",
        "buy-intent": false,
        "active": true,
        "created-at": "2021-03-25T17:26:00.842Z"
      }
    }
  },
  "payload": {
    "id": "15145380",
    "type": "invites",
    "attributes": {
      "agreements-status": "pending",
      "employee-screening-flow": false,
      "full-name": "Tony Stark",
      "email": "[email protected]",
      "inviter-name": "F.R.I.D.A.Y.",
      "inviter-email": "[email protected]",
      "expected-arrival-time": "2022-04-06T20:00:00Z",
      "private-notes": null,
      "arrived": false,
      "been-here-before": false,
      "flow-name": "Visitor",
      "flow-id": 257904,
      "user-data": [
        {
          "field": "Your Email Address",
          "value": "[email protected]"
        },
        {
          "field": "Host",
          "value": "Pepper Potts"
        },
        {
          "field": "Your Full Name",
          "value": "Tony Stark"
        },
        {
          "field": "Purpose of visit",
          "value": "Visitor"
        }
      ],
      "additional-guests": 0,
      "guest-updated-at": null,
      "nda": null,
      "nda-available": true,
      "original-nda-sign-date": null,
      "secret-token": "ebbb935c24e53f73e49c",
      "edit-token": "4Es67rtV4kamvJGZNqPZpRpi",
      "group-name": null,
      "photo-url": null,
      "qr-code": "https://envoyuserentries.s3.amazonaws.com/invites/15145380/qr-code-original-88895/ebbb935c24e53f73e49c-invite-qr-code20210406-11-1ilfrd4.png?1617738423",
      "qr-code-sent-at": null,
      "preregistration-complete": false,
      "reminder-sent-at": null,
      "approval-status": null
    },
    "relationships": {
      "entry": {
        "data": null
      },
      "location": {
        "data": {
          "id": "126164",
          "type": "locations"
        }
      },
      "flow": {
        "data": {
          "type": "flows",
          "id": "257904"
        }
      },
      "employee": {
        "data": {
          "type": "employees",
          "id": "35620904"
        }
      },
      "creator": {
        "data": {
          "type": "users",
          "id": "1385008"
        }
      },
      "recurring-invite": {
        "data": {
          "type": "recurring-invites",
          "id": "97098"
        }
      },
      "platform-jobs": {
        "links": {
          "related": "https://web.envoy.com/api/v3/invites/15145380/platform-jobs"
        }
      }
    }
  }
}
{
  "event": "invite_updated",
  "meta": {
    "location": {
      "id": "126164",
      "type": "locations",
      "attributes": {
        "name": "HQ",
        "time-zone": "America/Los_Angeles",
        "timezone": "America/Los_Angeles",
        "locale": "en",
        "address": "410 Townsend St 4th Floor, San Francisco, CA 94107",
        "address-line-one": "410 Townsend St",
        "address-line-two": "4th Floor",
        "city": "San Francisco",
        "state": "CA",
        "country": "US",
        "zip": "94107",
        "longitude": -122.39766898461579,
        "latitude": 37.77531414459182,
        "created-at": "2019-12-09T05:05:31.609Z"
      },
      "relationships": {
        "company": {
          "data": {
            "id": "97338",
            "type": "companies"
          }
        }
      }
    },
    "company": {
      "id": "97338",
      "type": "companies",
      "attributes": {
        "name": "Envoy",
        "plan-intent": "enterprise",
        "buy-intent": false,
        "active": true,
        "created-at": "2021-03-25T17:26:00.842Z"
      }
    }
  },
  "payload": {
    "id": "15099967",
    "type": "invites",
    "attributes": {
      "agreements-status": "pending",
      "employee-screening-flow": false,
      "full-name": "Meg A. Byte",
      "email": "[email protected]",
      "inviter-name": "Reese Eptionist",
      "inviter-email": "[email protected]",
      "expected-arrival-time": "2021-04-06T16:00:00Z",
      "private-notes": "These are some notes",
      "arrived": false,
      "been-here-before": true,
      "flow-name": "Visitor",
      "flow-id": 257904,
      "user-data": [
        {
          "field": "Your Email Address",
          "value": ""
        },
        {
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}
{
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{
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      }
    }
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}
{
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      },
      "failure-message-markdown": "# Please wait here while we review your responses.\n\nSomeone will be with you shortly.",
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{
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    },
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{
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      },
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      },
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          "related": "https://web.envoy.com/api/v3/invites/15190709/platform-jobs"
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      }
    }
  }
}
{
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  },
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      "self": "/api/v3/locations-capacities/414578"
    },
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    },
    "relationships": {
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          "self": "/api/v3/locations-capacities/414578/relationships/location",
          "related": "/api/v3/locations-capacities/414578/location"
        }
      },
      "company": {
        "links": {
          "self": "/api/v3/locations-capacities/414578/relationships/company",
          "related": "/api/v3/locations-capacities/414578/company"
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}
{
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      "type": "locations",
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        "timezone": "America/Los_Angeles",
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        "address": "1200 Industrial Ave, Long Beach, CA 90803, USA",
        "address-line-one": "1200 Industrial Ave",
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  },
  "payload": {
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    "reservation_start_time": {
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    "reservation_id": 73842,
    "user_email": "[email protected]",
    "user_full_name": "Natalie Rushman",
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}
{
    "event": "ticket_created",
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            "type": "locations",
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            "relationships": {
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                }
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        },
        "company": {
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        }
    },
    "payload": {
        "id": "175",
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        "links": {
            "self": "/api/v3/tickets/175"
        },
        "attributes": {
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            },
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            },
            "ticket-attachments": {
                "links": {
                    "self": "/api/v3/tickets/175/relationships/ticket-attachments",
                    "related": "/api/v3/tickets/175/ticket-attachments"
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                "data": []
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}